RETURN & REFUND POLICY

1. All purchases of READY STOCKS items are eligible for exchange within 5 normal days of receiving the products.

2. All purchases of PRE-ORDER items are not eligible for exchange/return unless in the cases where it is our fault for example mistake in size, colour, model or authenticity of a product sold.

3. All sales are final. We do not entertain any return/exchange/refund request due to change of mind or incorrect order once the item is shipped.

4. All purchases of all items through us are not eligible for refund unless in the cases where item has defect or where there is a mistake in size, colour, model or authenticity of a product ordered.

5. The buyer is responsible for inspecting the goods for defect and notifying us within 5 days from receiving the product, should there be any defect. We will not accept any form of exchange, return or refund beyond the period. Buyer must present evidence of defect to us. We hold the rights to determine if the product has defect after inspection.

6. To be eligible for a return, products to be returned/exchanged must be in original condition, original packaging with price stickers, hang tags etc still attached (if applicable). We reserve the right to refuse any returns which do not comply with the above criteria. If the product has been used or damaged by the customer, there will not be any refund.

7. Buyer is responsible for shipping the item back to us, using a tracked shipping service to ensure the whereabouts of the package. We will not be responsible for items damaged or lost in the return transit.

8. Please note that all the charges incurred in an exchange (eg:.shipping cost, duties and taxes) is the buyer’s own responsibility, unless it is our fault the return has to take place. This includes the requirement to pay the additional re-shipping fee for exchange. We will exchange items that has returned to us within 5 normal days from receival date, subjected to availability of the stocks.

9. Should an order is eligible for refund, refund process will take place within 7-10 days after item is received and inspected.

Important Note:
- Please note that manufacturing or minor defect is not eligible for exchange, return or refund at all times.
- Most of designer products like handbags, wallets etc. are hand stitched and handmade. Some minor stitching inconsistency is normal and is not considered as defect(s).
- Leather texture and color may be slightly inconsistent as it depends on the texture of the leather itself and does not considered as defect(s).
- Glue stick stain and black dot on sneakers does not considered as defect(s).

All return / exchanged item has to be returned to:
Receiver Name: PFO Premium (RETURNED)
Contact Number: +60147024628
Address: F-12-3, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1 57000 Kuala Lumpur.

Please contact us at support@pfopremium.com if you have any questions or doubts.